Overview
Our refund and returns policy lasts 30 days. Refunds are subject to a restocking or service fee. Shipping costs are not refundable once an item is shipped.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as Honey, Cut Comb, Comb Honey, ect. can not be returned. Beauty items, tinctures, soaps, and lotions are also non returnable. Additional non-returnable items:
- Gift cards
- Some health and personal care items
- Varroa Mite Treatment
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Items that are purchased without shipping estimate, then returned due to shipping costs
- Orders that are placed with no shipping quote and/or we do not receive payment for shipping within 30 days.
- Items shipped with provided address that are returned as nondeliverable; customer is responsible for shipping costs incurred to redeliver item, if address error is on our part, we will reship at our cost.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at HappBeeAcres@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
For items ordered in a wrong size, style, or type: we will exchange for an item of equal value. You are responsible for shipping the item back and paying for shipping of the replacement item.
We only pay shipping for replacement items if they are defective or damaged. If you need to exchange it for the same item, send us an email at HappBeeAcres@gmail.com and send your item to:
HappBee Acres Bee Supply
Attn: Exchange
2694 Bergen Road
Batavia, OH 45103
Shipping returns
To return your product, you should mail your product to:
HappBee Acres Bee Supply
Attn: Returns
2694 Bergen Road
Batavia, OH 45103
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund , the cost of return shipping will be not be included in the refund
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at HappBeeAcres@gmail.com for questions related to refunds and returns.
